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Frequently Asked Questions

Contact Information

We're here to help!
Monday – Friday
Email us: support@baubax.com

 

Questions? Frequently Asked Questions

ONLINE ORDERS

What forms of payment do you accept?
BauBax LLC currently accepts Visa, MasterCard, Discover, American Express and PayPal.

Is it safe to use my credit card on your site?
Shopping at BauBax.com is safe. We use Safe Shopping Guarantee backs every credit card purchase you make and our site is protected by SSL encryption technology.

Is it safe to use my debit card online?
Yes. And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once your shipment is planned. Once your order is shipped, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.

Why should I sign up for your Email?
By signing up for our email, you'll be among the first to know about special promotions, the availability of new brands, special offers, and many other exciting features to help you get the most out of what BauBax.com has to offer!
We never rent, sell, or share your personal information.


Can I combine multiple orders or add additional items to my order once it has been placed?
Unfortunately, we are unable to combine multiple orders or add additional items to an order once it has been placed. You may place a different order for the additional items.

How do I change the shipping address?
Please contact our Customer Support Team at support@baubax.com immediately if you need to change the shipping address or via chat from our web page. We will do our best to get your information updated as quickly as possible, if the order is not processed.

BauBax.com cannot change addresses or cancel orders over social media.

How do I cancel or edit a placed order?
You can edit or cancel pending orders that haven't been processed yet, by contacting our Customer Support Team at support@baubax.com or via chat from our web page. All orders placed Monday thru Friday are processed as quickly as possible. Orders placed on Saturday or Sunday will be processed on following business day.

Do you price match?
As our Jackets are unique, sorry we do not price match.

Why was the item in my shopping cart no longer available at checkout?
The selection on our site is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.


When placing an order, I get an error message stating that there has been an authorization failure. What went wrong?
Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment. Sometimes your financial institution may place a temporary security hold on your card to ensure it is really you trying to make the purchase. This is especially common if you don't order online very often, if you've placed several online orders in a short amount of time, or if your card is very new. We recommend calling your bank to let them know you're trying to place an order so they can confirm your identity and clear your card for use again. In any case, since these error messages tend to come from your bank's servers and not from our site, we recommend calling your bank first for further information if you have received an authorization error.

What are some garment care tips for my new clothing purchase?
Make sure to read the care label

SHIPPING & DELIVERY

There is a shipping charge applied to all domestic and international orders.

All rates are quoted in U.S. Dollars.
Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day.

Where do we ship?
BauBax ships to all 50 United States, the U.S. territories, U.S. territories include: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands, Internationally.
We cannot deliver to P.O. boxes and APO/FPO/DPO addresses.

Do you ship internationally?
Yes, we do ship Internationally
Please note: International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

International Taxes, Duties and Customs Fees

All taxes, duties and customs fees are the responsibility of the recipient of the package.
BauBax ships your package, duties and taxes unpaid, and does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's customs policies please contact your local customs office.

Your country local postal Service will charge you the recipient to all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

If you refuse to take delivery of the Product(s), as a result of import taxes, customs duties, and fees, BauBax reserves the right to charge you for the return cost of the Product(s). This amount will be deducted from your refund once the item is received at our warehouse.

Shipping & Delivery
Depending on the shipping destination, it can arrive within 5 to 12 business days from the shipped date, excluding holidays. However few countries might take 20 to 25 business days too. Only standard delivery is available. 

Deliveries are not made on weekends or holidays

How can I track my order?
As soon as we are ready to ship your order we will send you an email with the delivery information. After that, you will be able to track your order by clicking the tracking link in your shipping confirmation email. It may take up to 24 hours before tracking information is updated.


RETURNS & EXCHANGES

Returns
Clearance products will not be exchanged/returned.

We want you to be happy. If you are not completely satisfied with your item, we will offer an exchange within 30 days of delivery or a full refund. Returns and exchanges must be new, unused, unworn, and in original packaging with all tags attached. As soon as we receive your item(s), we will process an exchange or a full refund - whichever you prefer.

BauBax will refund the purchase price actually paid minus shipping and handling charges. 

Jackets purchased through third parties vendors must be returned through that specific vendor and are subject to their own rules.

Please check out our page at https://baubax.com/pages/returns-and-exchanges

Please go to our online return centre web page to initiate the return/exchange process. https://baubax.supportsync.com/

How Refunds Are Issued
Note: After the carrier, has received your item, it can take up to 2 weeks for BauBax to receive and process your return.

If you're receiving a refund after we have received your item, it may take an additional 3-5 business day to fully process your return and issue your refund.

Payment Method   Refund Method  Refund Time (Once Refund Is Processed)
Credit Card Credit Card 3-5 business days
Debit Card Debit Card Up to 10 business days
PayPal Account PayPal Account Up to 10 business days

 
 Gift Cards:

  1. This email Gift Card cannot be cancelled or refunded. 
  2. The gift card is valid for 1 year from the date of purchase.
  3. Choose any denomination from 25 USD to 500 USD.
  4. A beneficiary can apply the 14-digit code at the time of checkout.
  5. Our gift cards have no additional processing fees.

 
 

Countries we ship to:

Canada
United States (Duty Free)
United Kingdom (Duty Free)

Afghanistan
Åland Islands
Albania
geria
Andorra
Angola
Anguilla
Antigua & Barbuda
Argentina
Armenia
Aruba
Australia
Austria (Duty Free)
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium (Duty Free)
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia & Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
British Virgin Islands
Brunei
Bulgaria (Duty Free)
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo - Brazzaville
Congo - Kinshasa
Cook Islands
Costa Rica
Croatia (Duty Free)
Cuba
Curaçao
Cyprus (Duty Free)
Czech Republic (Duty Free)
Côte d’Ivoire
Denmark (Duty Free)
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia (Duty Free)
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland (Duty Free)
France (Duty Free)
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany (Duty Free)
Ghana
Gibraltar
Greece (Duty Free)
Greenland
Grenada
Guadeloupe
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard & McDonald Islands
Honduras
Hong Kong SAR China (Duty Free)
Hungary (Duty Free)
Iceland
India
Indonesia
Iran
Iraq
Ireland (Duty Free)
Isle of Man
Israel
Italy (Duty Free)
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia (Duty Free)
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania (Duty Free)
Luxembourg (Duty Free)
Macau SAR China
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta (Duty Free)
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar (Burma)
Namibia
Nauru
Nepal
Netherlands (Duty Free)
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
North Korea
Norway
Oman
Pakistan
Palestinian Territories
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland (Duty Free)
Portugal (Duty Free)
Qatar
Réunion
Romania (Duty Free)
Russia
Rwanda
Samoa
San Marino
São Tomé & Príncipe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia (Duty Free)
Slovenia (Duty Free)
Solomon Islands
Somalia
South Africa
South Georgia & South Sandwich Islands
South Korea
Spain (Duty Free)
Sri Lanka
St. Barthélemy
St. Helena
St. Kitts & Nevis
St. Lucia
St. Martin
St. Pierre & Miquelon
St. Vincent & Grenadines
Sudan
Suriname
Svalbard & Jan Mayen
Swaziland
Sweden (Duty Free)
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad & Tobago
Tunisia
Turkey
Turkmenistan
Turks & Caicos Islands
Tuvalu
U.S. Outlying Islands
Uganda
Ukraine
United Arab Emirates
United Kingdom (Duty Free)
United States (Duty Free)
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
Wallis & Futuna
Western Sahara
Yemen
Zambia
Zimbabwe